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  1. TavanaSazan
  2. Customer Service Portal (Ticketing)

Customer Service Portal (Ticketing)

One of the special and effective products in the office and organizational environment is the electronic service desk product in Thanasazan.

This organizational solution allows the organization to achieve maximum satisfaction in providing services and welfare with minimal phone contact. Through this tool, users can always be in written communication (office automation).

Additionally, in this platform, it is possible to attach documents, videos, and photos, and the organization can respond to its users' questions, problems, and follow-ups 24/7 in the welfare section.

 

سوالات متداول

سیستم Ticketing (نرم افزار پشتیبانی آنلاین یا نرم افزار مدیریت درخواست) تمام درخواست‌های پشتیبانی را که از مسیرهای مختلف ارسال می‌شوند به تیکت تبدیل می‌کند. اولویت بندی و پیگیری درخواست‌های مشتریان با این سیستم بسیار ساده‌تر می‌شود.
کانال های مختلف پشتیبانی، سفارشی سازی، خودکار سازی، یکپارچه سازی، تحلیل و گزارش دهی
در سرویس تیکتینگ امکان ارسال درخواست کاربران از طریق فرم‌های ارتباط با ما و یا نرم افزارهای ارسال ایمیل و همچنین امکان تبدیل درخواست‌ها به تیکت وجود دارد. رابط کاربری این سرویس به شکلی طراحی شده که کاربران در کمترین زمان ممکن بتوانند درخواست خود را به بخش مربوطه ارسال کرده و جواب خود را دریافت کنند. محیط تحت وب ارسال تیکت و دریافت پاسخ در این سیستم به کاربران این امکان را می‌دهد که با دسترسی به اینترنت در هر جایی سفارشات و درخواست‌های خود را پیگیری کنند.
مهم‌ترین دلیل این است که این سیستم تاریخچه تمام تعاملات را ثبت و نگهداری می‌کند و با قابلیت اتوماسیونی که دارد، گزارش‌گیری و پاسخ‌دهی را آسان‌تر می‌کند.
شما فقط می‌توانید دامنه IR را از تواناسازان خریداری کنید. جهت تنظیمات DNS بعد از خرید از طریق تیکت به شما اطلاع رسانی می شود.

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tavanasazan
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