Ticketing Website (After-Sales Service Management)
The ticketing website for businesses:
Suitable for: All types of businesses looking to interact and communicate with customers can use the Thanasazan ticketing website builder for corporate websites, e-commerce websites, service websites, and after-sales service websites.
In the growing age of e-commerce, having a website is essential for businesses as it serves as a 24-hour showcase, providing necessary information to customers and audiences. In corporate website designs, information is accurately and completely categorized and provided to customers or audiences.
Having a system that can integrate and present information in the best possible way is crucial. Nowadays, alongside customer relationship management (CRM) tools, a common challenge is that most CRM software is designed for internal use and lacks a direct customer interface. The Thanasazan corporate website builder integrates with other software, including Microsoft CRM.
Key Features of Thanasazan Corporate Website:
Define after-sales service experts
Define various services
Define service provision times
Scenario scripting for routing responses to various services and customer requests
Define different projects
Define various project activities and assign them to experts
Manage periodic and occasional services for customers
Manage various after-sales services
Manage product and goods warranties
Register customer requests for services and after-sales warranty benefits
Respond to customers and notifications via email and SMS
Define company activity history
Define customers and customer logos
Register and display news
Register and display videos of products and company information in categorized manner
Register and display podcasts of company information
Define unlimited content and different pages for customers
Provide the corporate website in multiple languages
Design custom site templates for each language differently
Connect contact forms and customer requests to CRM and other systems
For more information and demo requests, click here.
Thanasazan Portal – Ticketing Customer Portal
Some features and capabilities of Thanasazan Ticketing Portal:
This portal is ideal for companies with after-sales services looking to organize customer service requests and also includes other e-commerce system features.
Admin panel and website management
Content management and page creation
Commenting system under site content with admin approval
News and blog management
SEO management and settings for each article and overall site
Manage various tickets
User management and access levels
Online and offline payment management
Shopping cart, proforma invoice, and invoice management for customers
Customer accounting performance report (customer account statement with balance)
Customer account balance management
Manage various menus, slideshows, file management, and galleries
Manage site layers including main page, product, articles, pages
Data integration with Microsoft CRM
Integrated with Thanasazan accounting software
Site template management, allowing CSS-HTML and main layout file editing by ADMIN
Site settings management
Basic site information management such as ticket types, product grouping, etc.
Display customer ratings in the integrated site panel with MS CRM, fetching customer information from CRM and displaying on the site
Three-level network marketing